Q1
How can I obtain a sample?
We welcome sample requests. For first-time orders, we kindly ask customers to cover the sample fees and shipping costs. Please note that the sample fee will be fully deducted from your first official order, if meets our MOQ.
Q2
How do you ensure product quality?
Quality is our core commitment. We maintain excellence through: Strict In-Process Inspections (IPI): Continuous monitoring across every production stage to identify and resolve issues immediately. Rigorous Pre-Shipment Inspection (PSI): Comprehensive testing in our in-house lab to verify full compliance with your specifications, followed by secure, export-grade packaging.
Q3
Can you incorporate our branding into your products?
Yes, we offer comprehensive OEM services. We can apply your logo using various techniques (printing, embossing, metal plating, etc.) if the MOQ is met.
Q4
Do you support custom color requirements?
Certainly. We can customize products to match your specific Pantone colors or material swatches, if the MOQ is met.
Q5
What is the estimated sample lead time?
For Existing Designs: Within [7-10] work days. For Custom Prototypes: Subject to complexity, typically [12-15] work days.
Q6
What services are included in OEM/ODM cooperation?
We provide end-to-end solutions including 3D rendering prototyping, custom material sourcing, tailored hardware design, and flexible mass production management.
